Chrome crashing Shockwave Flash Constantly? Crashing on YouTube? Step-by-step instructions on how to fix the problem.
There are probably quite a few posts out there on fixing chrome so it doesn’t continually crash due to shockwave flash issues, particularly while using YouTube, Vimeo (or other video site), but wanted this to be as simple as possible. So if you enjoy using Chrome’s browser, like watching YouTube videos but don’t enjoy the constant crashes, mainly because of the Shockwave Flash Plugin becoming unresponsive, then subsequently crashing this will most likely fix your problem and read on. That said, i am not a programmer, can’t explain the why, but if you had the same problem as me this will give you a way to fix it.
After a few minutes of nothing happening, frustration sets in, the browser wont stop even when you pull up task manager, then after a while, you get a notification – something along the lines of, “Adobe Shockwave has stopped responding, do you wish to end the process?”
This happens quite a bit when on YouTube, so initially thought it might be a problem on their end, but it’s not. Going back to the ending the Adobe Shockwave process, well yea, if that will take me out of this seeming infinite loop of nothing happening staring at my screen like an idiot, then yea, go ahead Chrome, end the madness.
Then you most likely get a message like this:
Well duh, i just said end the process right? This sucks because from here out you’re without flash, this might work to get some basic stuff done, but by no means a solution, especially if you’re watching videos or other interactive content.
To provide a more comprehensive solution, simply pull up your plugins screen by typing “chrome:plugins” in the URL bar. Don’t go to the chrome extension settings via the menu, there not there, just type in “chrome://plugins” and a screen will come up with all the plugins you have installed (see image below).
And when you’re typing this in, and this is important, don’t use the auto-complete feature, type the entire string in there, if you use the drop down with auto-complete it will simply go ahead and assume you want to search for “chrome://plugins” on Google, which you don’t, you want to actually fix it. People have commented that “it just goes to Google search”, if this happens it’s most likely because you used auto-complete.
Next and this is also important, you have to click on ‘+details’ at the top right, or make sure details are expanded in order to disable and view the files associated with the plugins, this is important because you will need to disable some.
From there scroll down to Shockwave Flash, you most likely have 2 or 3 files in there, this is what is causing the problem, not sure why but i think there’s only supposed to be one, and maybe it gets confused and then just crashes, who knows. I actually had 3 files in there. But whats important to know is these are all the same thing most likely, just different paths to the same program.
You need to disable all but one of these shockwave flash files, and from the comments and feedback from users you should disable the pepperflash one, or the one in the Chrome folder and keep the one in the macromedia folder enabled. I had tried doing this the other way, disabling all but the one in the Chrome folder and it worked fine that way too for me, but many others have said to keep the one in the macromedia folder, disable all others.
Also, for the record, Chrome & Adobe recommend that you keep the one in the chrome folder.
If you’re trying to do a complete registry clean as well as optimize the performance of your PC in general you can purchase something like Registry Easy (affiliate link) which will help optimize the overall performance of your PC, but has no impact on this specific flash/chrome issue.
So before navigating away make sure there is only one version of Shockwave Flash enabled in there. This should fix your problem. If you only have one file in there, maybe try updating your shockwave, i really don’t know what to do there. Also, if this doesn’t work and you are sure you disabled all but one of the instances of Shockwave flash, again, not sure what you can do from there. This worked on all the chrome browsers at work, home and on my laptop though, all which were having the same problem.
Not sure why this wasn’t fixed with a chrome update, but this is most likely the solution to the problem of chrome crashing due to Shockwave flash becoming unresponsive. I actually have to reset and disable the plugins every now and again as they by default, maybe get reset. You could probably delete some of these files also so there is only one instance of shockwave flash on your computer, i haven’t tried that yet to see if that works though.