SugarCRM Adds Business Process Management Module

SugarCRM announced early Tuesday, integration with Colosa, Inc.’s open-source business process management (BPM) and Workflow suite, ProcessMaker. The new product, ProcessMaker SugarCRM Edition, is a new module that allows enterprise customers full access to standard BPM tools designed to optimize workflows within the SugarCRM environment

FirstRain Releases Customer Intelligence Module for Salesforce Touch

Salesforce Touch just got it’s first third-party enterprise integration from FirstRain, allowing Salesforce Touch users to seamlessly add business and customer intelligence to their apps. The announcement, which came last week, allows data integration from FirstRain’s patented big data analytics technology to present relevant business intelligence information and visualizations directly into apps built on the Salesforce Touch Platform

FirstRain Announces Performinator for Customer Intelligence

FirstRain, whose solutions help sales and marketing professionals glean customer intelligence and analytics from the web as well as social sites like Twitter, announced the launch of Performinator yesterday.  Performinator, according to the company announcement, “…transforms major accounts sales and marketing teams into amazingly well-informed customer intelligence superstars.”  With the increasing amount of information out […]

Bitrix, Inc. Enhances Cloud Based Solutions with New CRM Integrations

Originally published as Bitrix, Inc. Enhances Cloud Based Solutions with new CRM Integrations on Technorati. When customers go online and complete web forms, they’re creating business opportunities. Millions of companies manage those opportunities with intranet-based CRM systems that help them process leads and orders. But for most companies, there was no fast, easy way to […]

Is Social Proximity More Important Than Geographic Proximity in Sales?

Article first published as Is Social Proximity More Important Than Geographic Proximity in Sales? on Technorati Are sales territories based on geographic lines still the best way to go about dividing B2B sales leads? What if, instead of the sales representative who happens to be closest, companies evaluated the prospects social graph to find out […]

Could Lack of Customer Support Kill the Nexus One?

For some it’s a pastime, poor customer service and a general mistrust and sort of half cocked hatred towards bad consumer electronics companies.  I can remember before blogs became a sort of consumer equalizer many had no where in common to vent, aside from the BBB, email or unless a class action lawsuit was initiated, […]